TESLA · OWNER GUIDE
Tesla delivery and ownership in Japan
Delivery checks, app and key setup, charging, ETC, parking, tires and service contacts.
01App
02Keys
03Charging
04ETC
05Emergency
Follow the order you use it
You do not need to read everything at once. Open the topic you need, follow the steps, then check the cautions. Features and labels may vary by model, year, and software version.
01Delivery acceptance checklistCheck the vehicle and documents before handover
- Bring your driver's licence, voluntary insurance details, and any documents requested by Tesla.
- Confirm the model, paint, interior, wheels, and other order details match your agreement.
- In good light, inspect the body, glass, lights, wheels, tires, doors, frunk, trunk, and charge port.
- Confirm the key cards and stated included items. Point out and document any concern with the delivery team before leaving.
02Delivery-day setupWhat to finish in the first 30 minutes
- Sign in to the Tesla app and confirm that your vehicle appears correctly.
- Save seat, mirror, and steering-wheel positions to your driver profile.
- Connect to home Wi‑Fi and review software updates and the in-car Owner's Manual.
- Set charge limits and Sentry Mode for your parking and driving routine.
04Tesla app, keys, and driversPhone Key plus a backup
- Enable Bluetooth and app permissions, then pair Phone Key while close to the vehicle.
- Always carry a key card in case your phone is flat, damaged, or lost.
- Give family members or other drivers only the access they need.
- Reinstalling the app may require Phone Key to be paired again.
05ChargingFast, public AC, and home charging
- Plan road trips around Superchargers or NACS-compatible fast chargers.
- CHAdeMO and J1772 require the corresponding adapter.
- Before arrival, check opening hours, charging price, parking fee, and authentication method.
- Navigating to a Supercharger lets the car precondition the battery before arrival.
06ETC, expressways, and navigationCheck the card, unit, entrance, and exit
- ETC requires both a valid ETC card and a correctly set up in-vehicle ETC unit.
- Before departure, check card insertion, expiry, and the unit's normal confirmation.
- Follow toll-lane signs and signals, leaving space in case the vehicle ahead stops.
- Tolls, discounts, and closures change; check the road operator as well as in-car navigation.
07Parking and mechanical garagesDimensions and weight matter
- Mechanical garages may limit length, width, height, weight, and tire width; check every value before entry.
- Specs vary by model, wheels, and equipment. Prioritize Tesla's current specifications and your registration documents.
- Watch for narrow entrances, steep ramps, tall wheel stops, wheel damage, and underbody clearance.
- Even with parking assistance, follow staff instructions and personally confirm the surroundings.
08Rain, snow, cold, and road tripsKeep an energy buffer
- In cold weather, precondition the cabin and battery before departure—ideally while plugged in.
- Rain, headwinds, climbs, cabin heat, and high speed increase consumption, so keep a larger arrival buffer.
- For snow, follow local rules and carry suitable winter tires or chains as required.
- If projected arrival energy drops faster than expected, add a charging stop early.
09Winter & all-season tiresFrom city streets to mountain roads
- Understand 3PMSF, M+S and the limits of ice grip.
- Explore five journeys and Tesla’s official Nokian packages.
10Washing, tires, and maintenanceA different rhythm from combustion cars
- Review maintenance items under Controls > Service on the touchscreen.
- Check tire pressure, uneven wear, and damage regularly; rotate or align when required.
- Before an automatic car wash, confirm Car Wash Mode and the facility's instructions.
- Inspect wipers, washer fluid, and cabin filters according to use and conditions.
11Tesla owner vehicle inspectionThe complete journey from booking to the new sticker
- Follow a first-hand account of booking, documents, reception, actual fees, vehicle preparation, and the inspection lane.
- Join only the lane assigned by staff; owners do not choose the inspection line themselves.
- EV exhaust and OBD sections distinguish this visit from NALTEC's official process.
- Finish by collecting the new inspection certificate and applying the four-wheel vehicle sticker.
12Breakdown, collision, and roadside helpSafety comes before the vehicle
- For injury, fire, or an immediate road hazard, call police on 110 or fire/ambulance on 119 first.
- Move to a safe place if possible and warn approaching traffic with hazard lights.
- Request Tesla Roadside Assistance through the Tesla app and share an accurate location and description.
- Tesla's Japan roadside number is 0120-312-441. Coverage and charges depend on the situation.
13Service and official supportBook service through the app
- For a fault or inspection, send details and photos through Service in the Tesla app.
- Record symptoms, conditions, warning messages, and times before booking.
- For collision repair or tires, confirm Tesla-supported locations and the work they provide.
- For current vehicle-specific operation, prioritize the Owner's Manual on the touchscreen.
14Beginner checklistYour place to return when unsure
- Make keys, charging, ETC, tires, and parking dimensions your five standard pre-drive checks.
- After software updates, read the release notes for interface or feature changes.
- Before a trip, cross-check the Tesla app, Google Maps, the road operator, and your destination.
- Bookmark this page as a practical gateway to the official sources.
Take five minutes before leaving
Before a road trip, snow drive, or unfamiliar destination, check energy, keys, tires, ETC, and parking limits.
Six pre-drive checks
- Charging plan for the trip and return
- Key card and phone battery
- Tire pressure, condition, and weather
- ETC card insertion and expiry
- Parking height, width, and weight limits
- Emergency contacts, insurance, and roadside cover
Common questions
Can I leave with only my phone?
Phone Key normally works, but carrying a key card protects you against a flat, damaged, or lost phone.
Are expressway tolls in Tesla navigation exact?
Navigation is useful, but tolls, discounts, construction, and closures change. Also check current information from NEXCO or the relevant operator.
Will my Tesla fit a mechanical garage?
Only if your exact length, width, height, weight, and tire width fit that facility's limits. Always check before entry.